Tag Archive 'best case practice'

One of the biggest challenges social media professionals face involves showing the ROI generated from social media activity. Richard Pentin, group planning director at TMW has been working closely with the IAB Social Media Council to develop a new measurement framework to help practitioners evaluate their social media activity more effectively and consistently. A framework [...]

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Best Buy is an online consumer electronic comparison site that uses twitter to connect with customers by providing real time support on an international level to current and potential customers. Best Buy allow their technical support staff to connect with people via a shared twitter account @twelpforce to answer questions in real time. Key success [...]

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